Month: <span>April 2008</span>

TigerDirect FAIL

My experience with TD has experienced further FAIL when the mailing label they had on their website had the wrong postal code.  I can’t help but wonder if it was intentional.  I ordered the Powersupply on the 8th, takes 2 weeks to arrive, doesn’t work, try to mail back, take …

Not my problem

I am a devotee of Seth Godin.  I have seen him in person at SES Toronto, read lots of his books and subscribe to his blog.  One of the things I took away from Seth’s writings is the importance of customer service.  Two of my past employers have had excellent customer service …

A sense of urgency

I just watched the new Al Gore presentation on the climate crisis.  I think that is will be the issue that all future generations judge us on. We need to get more and more vocal about it. While the global issue seems like an insurmountable obstacle, the start has to begin …